Refund and cancellation policy

Web purchases are not open. Paddle has not approved KARE for live sales.

For a Paddle-billed subscription, open Settings → Billing, choose Manage billing, and cancel in Paddle’s customer portal. The portal is also accessible from the subscription confirmation email. If you cannot access it, contact [email protected] with your account email and transaction or subscription reference.

Cancellation normally takes effect at the end of the current billing period. Membership remains available while the subscription is active or trialing until that effective date; future renewals stop then. Cancel during the 7-day trial before its end to avoid the first charge. Cancellation is separate from a refund request.

Deleting your account, removing an app or stopping use does not cancel external billing. Cancel billing first. See the refund and cancellation policy.

Voluntary first-purchase policy: For your first paid Cinephile or Auteur subscription, request a full refund within 14 calendar days of the initial charge. This voluntary promise applies even if you have used Pro. It does not automatically apply to renewals, gifts or credit packs.

Renewals, gifts and credit packs: the voluntary first-membership-purchase promise does not automatically cover these. Requests are reviewed individually, and statutory rights always apply. There is no blanket "all digital purchases are non-refundable" rule.

To request a refund, email [email protected] with the account email, order reference, purchase date and reason. Do not send your full card number. Cancellation and refund requests are separate; request both if that is your intention. Approved refunds are processed through the original payment provider and payment method; bank processing time varies, and no unverified deadline is promised.

A full refund or reversal removes the Pro time or credits associated with that payment, rather than unrelated membership time. An already-delivered gift may be affected. Mandatory rights concerning withdrawal, faulty services, unauthorised charges or other remedies remain intact. Any exception for immediately supplied digital services must meet the legal conditions, including express consent or acknowledgment where required; these terms do not obtain that consent simply by being displayed.

For any future Apple-billed purchase, use Apple's refund process. The seller/payment provider may also issue refunds under its own terms or applicable law.

For transactions sold by Paddle, its buyer terms and refund policy also apply to payment and statutory withdrawal requests. You may contact Paddle buyer support using the transaction information from your receipt. KARE’s voluntary first-purchase promise supplements mandatory rights; it does not replace or restrict them. Sandbox transactions do not involve real money and cannot produce a monetary refund.

Email [email protected] with your account email, transaction reference and request. Do not send passwords, a full card number or card security code. Operator details are listed in the terms.